Terms of purchase Ravello Clothing

1. About Ravello Clothing

• Ravello Clothing is based in the Gothenburg area. The company's postal address is Ravello Clothing, Gamla Trollhättevägen 14, 442 33 Kungälv.
• If you wish to get in touch with us, send an email to ravelloclothing.se@gmail.com with your case and your contact details, we will be in touch shortly.

2. Ordering

• When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is an error in the order confirmation, you must immediately contact us via e-mail to ravelloclothing.se @gmail.com.

3. Delivery

• Our normal delivery times are approx. 1-3 working days.
• If delays in delivery should occur (without us notifying you of a longer delivery time) you must contact us at email address: ravelloclothing.se @gmail.com.

4. Prices

• We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
  
  5.1 When exercising your right of withdrawal:
  • You must notify us that you regret it. The message is sent to ravelloclothing.se@gmail.com
    In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
    • You should immediately and at the latest within the statutory 14 days after the cancellation notice return the products to
      Ravello Clothing, Gamla Trollhättevägen 14, 442 33 Kungälv.
    • You are responsible for return shipping, delivery and condition of the products upon return, the products must therefore be sent well packaged and in their original packaging.
    • You get a refund for the item itself.
    • From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
    • Your name and address must be clearly marked on the packaging you send back so we know who the package is from.
    • If you want to change to another size or another color of the same item, you can return this item. You as a customer are then responsible for the shipping costs from you.
    • Please note that it is you as the customer who is responsible for your return getting back to us . Therefore, remember to always save the delivery receipt when you return an item . We recommend that you send the package traceable.
    • We will use the same payment method that you used for your order.
      
      5.2 The right of withdrawal does not apply if:
    • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
    • Products that have the character of sealed sound or image recording and where the seal has been broken by you.
    • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
    • Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
    • Goods that can quickly deteriorate, for example food.
    • Loose numbers of newspapers or magazines.
      For more on the statutory right of withdrawal, see here .

6. Claims and complaints

• We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint must be sent immediately after the defect has been discovered.
  
  6.1 How do you proceed with a complaint?
  • Any errors and defects must always be reported to ravelloclothing.se @gmail.com where you enter your name, address, e-mail address, order number and a description of the error.
  • If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the Allmänna Reklamationsnämnden, arn.se.

7. Limitation of liability

• We take no responsibility for indirect damages that may occur due to the product.
• We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
• Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

8. Product information

• We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

9. Information about Cookies

• According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

10. Personal data

• By shopping at Ravello Clothing, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
• Ravello Clothing is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as in the cases where you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.